Well color me a bit surprised. I just got a letter in the mail from PG&E to let me know they're giving me some money to compensate for my recent outage.
Here's 80% of the text from the letter:
Pacific Gas and Electric Company now has a service guarantee program which provides compensation for not meeting specific criteria (i.e., untimely restoration) when responding to service requests. This compensation is in the form of billing credits place on customer accounts.
Because we did not meet the agreed-to service restoration window, a credit in the amount of $30.00 will be placed on your account within two months.
We apologize for any inconvenience this may have caused you and will continually strive to provide you with the best service possible. Our service guarantee program reinforces that commitment.
I wonder how George Orwell would have written it.
Maybe something like this.
PG&E will be crediting your account $30.00 to compensate for your recent electrical outage. We're sorry that it took so long to fix and will try harder next time.
But, hey, at least I got the cash, right? :-)
Posted by jzawodn at September 14, 2004 02:50 PM