For the second day in a row now, I'm "stuck" working from home because of stupidity on the part of both Apple and FedEx.
You see, last week I ordered a second power adaptor for my Powerbook. Despite the fact that Apple really rapes you on the price ($80 for a power adaptor?! Is it gold plated?), I could really use a second one.
However, the Apple Store seems to send even the most trivial purchases via FedEx with a mandatory "signature required for delivery" option. But they don't tell you this up front, so if you do something like send it to your house instead of work, you end up getting screwed.
Because FedEx, unlike UPS, doesn't allow you to redirect a package to a second location after one or two missed deliveries. Sure, they leave you a little note with a phone number to call, but there's no way to get a human on the line using that number. And their web site is less than helpful in such matters.
I have some afternoon meetings today, so like yesterday I'll probably head in around 1:30 and miss FedEx again--not that they showed up at all yesterday.
Why can't other on-line retailers be more like Amazon.com? I've spent thousands of dollars there over the years and have rarely had a shipping problem. And when I did, I was able to quickly get a human on the phone to solve the problem.
UPS, on the other hand, has let me do this several times. I just key in the number from the slip they left at the door, click a button, and then provide my alternate (work) shipping address.
From now on, I'm sending all Apple Store purchases to work. Or I'll just visit the nearest Apple Store in person. In retrospect, that'd have been more convenient than this.
Posted by jzawodn at September 14, 2004 12:14 PM