Anytime I order a package from Amazon that I don't need in a hurry, it is shipped from Reno, Nevada and arrives within 2 days. Sometimes it's here the next day if I order early enough.
Anytime I order something I'd like soon (like my iPod), it'll ship from Illinois and take a week or more to get here.
This leads to my biggest beef in the world of on-line shopping: Insufficient shipping details at purchase time.
When I'm making the choice between UPS Ground and FedEx overnight, I'm shooting in the dark unless I know where it's shipping from. It if comes from Reno, I don't care. Give me the cheap rate. But if it's coming from across the country, I might want to spend the extra bucks.
Too many times, I've paid extra to have a package shipped across the Nevada/California border because I was worried that it'd be coming from Kentucky, Illinois, or worse.
Note to Amazon: Once a customer has decided to make a purchase, let them know where the product is today. I'm sure you inventory management system already knows this. You, of all on-line merchants, should see the value in this.
And don't even get me started on the utter lack of integrated shipping information available on Yahoo Shopping. Yes, I'm a Yahoo employee and I buy most stuff at Amazon. Only if I cannot find it there do I use Y! Shopping. Sadly, my complaints fall on deaf ears. So I vote with my wallet--and not my Y! Wallet.
Posted by jzawodn at December 30, 2002 11:20 AM