In response to yesterday's post about how not to get an Indian visa on time, I got email from a FedEx employee (who will remain anonymous) saying:
Hi, I read your weblog, and I am a courier for Fedex. I'm kinda writing to apologise for how screwed up it sounds like your visa package got, and to offer a little more info for you.
When I look at the scan information you posted, it looks like the courier in that area looked at you package, and said 'there's no way that guy will be there, and I can't leave it with no signature, so I'll leave it at the station'.
Fedex did work friday (I know I was there).
I'm not sure when your flight is, but if it is Monday morning, I'd call the 1-800 number at about 5:30-6am (800-463-3339) and tell them what the package is and is for, and ask for a manager at the Santa Clara location. There are managers there at about 5am, starting the morning package sort, so there will be one there to take the call, no matter what the 800 rep tells you. Be persistent, and they will probably allow you to pick up the package this morning (even before the center opens at 9am). It looks like your local center is 335 Brokaw Rd Santa Clara, CA 95050.
If you don't get to/want to do that, investigate why the package was not even attempted for delivery friday. Based on the times the scans are shown in your image, it appears that it never left your local center on Friday. Most centers launch their couriers at about 8:30 am, and with it being Black Friday (very light delivery volume) this scan happenning at 8:30 supports this. If they didn't even try to deliver it, then whoever sent the package can file a claim for consequential damages (you not getting to fly).
The plot thickens. (Emphasis mine in the above paragraphs.)
I wonder what the FedEx response is going to be.
Posted by jzawodn at November 27, 2005 07:00 PM