When I moved from my apartment into my townhouse a bit over a month ago, I called Comcast to let them know. I explained that I was merely relocating and didn't want to change any aspect of my service other than the location.
They said that was quite easy and we selected dates for the change. They told me to hang on to my existing cable modem. Then, on the appointed day, the Comcast tech came out to check signal levels. He said all was fine and that I shouldn't have any trouble getting decent TV and Internet signals to the various drops in the house.
I never got around to hooking up the TV. I haven't watched TV in about 6 weeks now and don't miss it at all. (Mental note: Sell Tivo soon and cancel service. Life's too short for TV.) I did try to hook up the old Netgear router I used at the old place, but it wasn't happy. I tried my notebooks and they couldn't get an IP address either. Since the DSL was working fine, I decided I'd screw with it later.
Then one day, about 2 weeks ago, I got a letter from an agency on behalf of comcast. They wanted my digital TV box back or $500. I called to explain that I never had one (with $13 basic service, what good would it have done me?). They realized that it was the cable modem and I explained that I was told to reuse it at the new place. They updated their records.
The, a few days ago, I got a bill from Comcast for $150. It said that I had not returned my cable modem. Sigh. I called them today and explained that I was told to keep it. They updated their records.
Then they asked if I wanted Internet service, which I thought was a pretty dumb question. It seems that they never actually transferred my Internet service. That explains why (1) I got no signal, and (2) I haven't been billed for it. A tech will be by tomorrow to hook me up after my dentist visit.
Speaking of billing, I asked about their pricing and found it quite amusing. I was interesting in canceling TV service (for which I pay roughly $13/month), since I'm not using it at all. Here's the breakdown of what Internet service costs in various scenarios.
|Own Modem||Rent Modem|
|With Basic Cable||$42.95||$45.95|
|Without Basic Cable||$56.95||$59.99|
Needless to say, I might as well keep the TV service I'm not using. It's cheaper by a few cents.
Posted by jzawodn at April 20, 2004 11:33 AM