I think that Yahoo needs to get beyond using stupid comment forms that generate e-mail into a pseudo-CRM system as their primary vehicle for user feedback. There's been a lot of buzz at, around, and about Yahoo and RSS and weblogs. Yahoo needs to realize that this technology is used to open up communication and that this really ought include communication with and among Yahoo's users.
The good news is that for every service we launch on next.yahoo.com, including Y!Q, we've offered a public message board. Now I won't try to claim that it's great greatest message board UI the world has ever seen, but it sure beats the insulting black hole auto-responders.
Oh, and we do read blogs too. Care to guess how many Yahoos sent me a link to your post while I was out today?
Anyway, it looks like there's something funky with your Y!Q implementation. I'll get the details to you via e-mail tomorrow after I confirm a few things with one of the backend engineers. They game me a quick diagnosis this afternoon but I want to make sure I've got the details right.
Posted by jzawodn at May 24, 2005 09:18 PM