A while back I ranted about Audible.com making account cancellation difficult. Well, our friends over at Tivo are no better.
After browsing around their "customer service" site it became apparent that they were more than willing to take more of my money on-line, but heaven forbid they let me cancel service.
Instead I found a page that explains that I must call Tivo to arrange for that. Nowhere on the page do they provide justification for this inconvenience, of course.
Sill me. I thought the web was going to improve customer service, not make it more difficult to perform an otherwise simple task.
And don't even get me started on the IVR system you have to get thru before speaking to a human.
Amusingly, when I cancelled and told 'em I sold my Tivo, they asked if I "sold it locally or on eBay." Yeah, as if it's any of their damned business.
Posted by jzawodn at April 22, 2004 10:53 AM