I'm getting sick of Pac Bell (or SBC, as they're now called). Back in 2001, I had phone problems that required a visit. Their web site wasn't terribly helpful.
Guess what. Nothing has changed. Nothing at all. I went to their web site, hoping that I could report my phone problem (since I obviously can't call them). Once I got to the right place, I saw this.
WTF?! Why is it that I can inquire about a previously reported problem on their site, but I cannot report a new problem? This makes absolutely no sense to me. This feels soooo 1999.
It's a good thing I have a cell phone. I called them. I have to stay home from work tomorrow morning and wait for the repair tech to visit.
Screw SBC. Again.
Oh, I have a feeling that when they shut off my DirectTV DSL service last week, they killed my phone line too. Based on what people have told me ("your phone has just been ringing when I call--since the middle of last week.") it's been dead since last Tuesday. That's the day the DSL disconnect happened. I suppose I could just wait until this Tuesday when they're scheduled to hook me up to the new DSL service, but screw that. I'll make the tech come out on Monday to fix the phone and then again on Tuesday to fix the DSL. They screwed up... not me.
Posted by jzawodn at January 19, 2003 10:18 PM