I'm getting sick of Pac Bell (or SBC, as they're now called). Back in 2001, I had phone problems that required a visit. Their web site wasn't terribly helpful.

Guess what. Nothing has changed. Nothing at all. I went to their web site, hoping that I could report my phone problem (since I obviously can't call them). Once I got to the right place, I saw this.

WTF?! Why is it that I can inquire about a previously reported problem on their site, but I cannot report a new problem? This makes absolutely no sense to me. This feels soooo 1999.

It's a good thing I have a cell phone. I called them. I have to stay home from work tomorrow morning and wait for the repair tech to visit.

Screw SBC. Again.

Oh, I have a feeling that when they shut off my DirectTV DSL service last week, they killed my phone line too. Based on what people have told me ("your phone has just been ringing when I call--since the middle of last week.") it's been dead since last Tuesday. That's the day the DSL disconnect happened. I suppose I could just wait until this Tuesday when they're scheduled to hook me up to the new DSL service, but screw that. I'll make the tech come out on Monday to fix the phone and then again on Tuesday to fix the DSL. They screwed up... not me.

Posted by jzawodn at January 19, 2003 10:18 PM

Reader Comments
# brandt said:

SBC doesn't get customer service PERIOD. i was staring at a similar screen last year when i had trouble with Ameritech (now SBC, but owned by SBC at the time) and they insisted there was nothing wrong with my line. it took a second call and them checking the actual box on the side of the building (that i don't have access to) to show that i was right and that it was their problem.

they've been fined millions for their shitty service, but it was such a small amount i'm sure they don't care. you might want to complain to the California Public Utilities Commission.

i thought that the baby bells were busted up so they wouldn't have a monopoly...if SBC owns Pac Bell AND Ameritech, that seems to be CONSOLIDATION of the baby bells to me.

on January 20, 2003 06:17 AM
# Barnaby James said:

You have a cell phone and a land line? Ditch the land line -- you'll never look back. Happiness is telling the phone company to screw themselves. Cell phone providers suck too but at least if there is a problem, you just swap in a new phone.

on January 21, 2003 07:51 AM
# Ask Bjoern Hansen said:

Often you can't ditch the land line if you want to keep your ADSL.

on January 21, 2003 12:13 PM
# Barnaby James said:

Possible. I have DSL with no phone. Alot of things say you must have a phone but don't really need it. Just cancel the phone after it's installed. Frankly, if your $30-$50 broadbank connection requires a $10-$30 phone connection, I'd seriously look at other options (assuming you have any which many do not...) -- and they wonder why more people don't have broadband...

on January 21, 2003 12:47 PM
Disclaimer: The opinions expressed here are mine and mine alone. My current, past, or previous employers are not responsible for what I write here, the comments left by others, or the photos I may share. If you have questions, please contact me. Also, I am not a journalist or reporter. Don't "pitch" me.


Privacy: I do not share or publish the email addresses or IP addresses of anyone posting a comment here without consent. However, I do reserve the right to remove comments that are spammy, off-topic, or otherwise unsuitable based on my comment policy. In a few cases, I may leave spammy comments but remove any URLs they contain.